Returns and Refunds Policy

Our Returns Policy

At IceTrayCo, we want you to be completely satisfied with your trending ice cube trays and moulds. Under the operation of HYGGO PTY LTD (ABN 26 680 569 653), Melbourne, Victoria, Australia, your purchases are fully protected. Your rights under the Australian Consumer Law (and your local consumer law) always apply.

Change of Mind Returns

If you change your mind, you can return your purchase within 14 days of delivery. To be eligible for a return, your items must be:

• Unused
• In their original packaging

Please note that for change of mind returns, the buyer is responsible for paying the return postage costs. The return address may be overseas, as our suppliers are located internationally.

Faulty, Damaged, or Wrong Items

If your order arrives faulty, damaged, or you received the incorrect item, please contact us immediately. To help us resolve this quickly, please provide:

• Your order number
• Photos of the faulty, damaged, or incorrect item

Once verified, we will arrange for a full refund or a replacement to be sent out to you.

Lost or Delayed Shipments

All of our orders are shipped with tracking. While shipping usually takes 7–20 business days (up to 30 business days for remote areas), delays can occasionally happen. If your order has not arrived after 20 business days, please contact us. We will happily re-send your order or issue a full refund.

How Refunds Are Processed

Once a refund is approved, it will be processed within 3 business days back to your original payment method (Visa, Mastercard, American Express, or PayPal).

Contact Us

To initiate a return, report a damaged item, or ask a question about your order, please contact our customer service team. Remember to include your order number in your message.

• Email us at: [email protected]
• Or use our contact form at: /contact

We usually reply to all inquiries within 1 business day.